Sync Zendesk tickets to Pipedrive contact owners
説明
Categories
⚙️ Automation
Nodes Used
n8n-nodes-base.ifn8n-nodes-base.ifn8n-nodes-base.ifn8n-nodes-base.ifn8n-nodes-base.setn8n-nodes-base.setn8n-nodes-base.cronn8n-nodes-base.noOpn8n-nodes-base.noOpn8n-nodes-base.noOp
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最終更新11/28/2025
workflow.json
{
"meta": {
"instanceId": "237600ca44303ce91fa31ee72babcdc8493f55ee2c0e8aa2b78b3b4ce6f70bd9"
},
"nodes": [
{
"id": "a4280167-97e0-4d12-bdfc-735dd9c69f03",
"name": "NoOp",
"type": "n8n-nodes-base.noOp",
"position": [
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],
"parameters": {},
"typeVersion": 1
},
{
"id": "a3ad4e3b-0841-4a6e-993b-5239d9e56eaf",
"name": "Get last execution timestamp",
"type": "n8n-nodes-base.functionItem",
"position": [
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],
"parameters": {
"functionCode": "// Code here will run once per input item.\n// More info and help: https://docs.n8n.io/nodes/n8n-nodes-base.functionItem\n// Tip: You can use luxon for dates and $jmespath for querying JSON structures\n\n// Add a new field called 'myNewField' to the JSON of the item\nconst staticData = getWorkflowStaticData('global');\n\nif(!staticData.lastExecution){\n staticData.lastExecution = new Date().toISOString();\n}\n\nitem.executionTimeStamp = new Date().toISOString();\nitem.lastExecution = staticData.lastExecution;\n\n\nreturn item;"
},
"typeVersion": 1
},
{
"id": "f917bc42-8b9f-4b60-860c-360eeb86b88c",
"name": "Set new last execution timestamp",
"type": "n8n-nodes-base.functionItem",
"position": [
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],
"parameters": {
"functionCode": "// Code here will run once per input item.\n// More info and help: https://docs.n8n.io/nodes/n8n-nodes-base.functionItem\n// Tip: You can use luxon for dates and $jmespath for querying JSON structures\n\n// Add a new field called 'myNewField' to the JSON of the item\nconst staticData = getWorkflowStaticData('global');\n\nstaticData.lastExecution = $item(0).$node[\"Get last execution timestamp\"].executionTimeStamp;\n\nreturn item;"
},
"executeOnce": true,
"typeVersion": 1
},
{
"id": "ff141018-5307-4754-a48a-2311fcd15f85",
"name": "Pipedrive person Id found",
"type": "n8n-nodes-base.if",
"position": [
2280,
300
],
"parameters": {
"conditions": {
"string": [
{
"value1": "={{ $json[\"PipeDrivePersonId\"] }}",
"operation": "isNotEmpty"
}
]
}
},
"typeVersion": 1
},
{
"id": "d06b1dae-77cb-4c0b-98dc-0e7184f95095",
"name": "NoOp1",
"type": "n8n-nodes-base.noOp",
"position": [
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],
"parameters": {},
"typeVersion": 1
},
{
"id": "e8a01cec-06d1-4fe6-8920-55fdd143f626",
"name": "Get Zendesk comments for tickets",
"type": "n8n-nodes-base.httpRequest",
"position": [
2620,
280
],
"parameters": {
"url": "=https://n8n.zendesk.com/api/v2/tickets/{{$json[\"id\"]}}/comments",
"options": {},
"authentication": "predefinedCredentialType",
"nodeCredentialType": "zendeskApi"
},
"credentials": {
"zendeskApi": {
"id": "5",
"name": "Zendesk account"
}
},
"typeVersion": 2
},
{
"id": "7f7addcb-4858-4fd0-b1c2-29800365241b",
"name": "Add comments to tickets",
"type": "n8n-nodes-base.merge",
"position": [
2860,
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],
"parameters": {
"join": "inner",
"mode": "mergeByIndex"
},
"typeVersion": 1
},
{
"id": "4ab3e897-b3d1-47f8-8c81-640e2ca6b3de",
"name": "Add Pipedrive person Id to Zendesk tickets",
"type": "n8n-nodes-base.merge",
"position": [
2060,
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],
"parameters": {
"mode": "mergeByKey",
"propertyName1": "via.source.from.address",
"propertyName2": "primary_email"
},
"typeVersion": 1
},
{
"id": "1b25adda-15eb-4e23-bfb2-0a034656d8e2",
"name": "Get tickets updated after last execution",
"type": "n8n-nodes-base.zendesk",
"position": [
640,
300
],
"parameters": {
"options": {
"query": "=updated>{{ $json[\"lastExecution\"] }}",
"sortBy": "updated_at",
"sortOrder": "desc"
},
"operation": "getAll"
},
"credentials": {
"zendeskApi": {
"id": "5",
"name": "Zendesk account"
}
},
"typeVersion": 1
},
{
"id": "4884b8f5-d3f1-404d-87b3-1a802553cbee",
"name": "Channel is email",
"type": "n8n-nodes-base.if",
"position": [
860,
300
],
"parameters": {
"conditions": {
"string": [
{
"value1": "={{ $json[\"via\"].channel }}",
"value2": "email"
}
]
}
},
"typeVersion": 1
},
{
"id": "48541dcf-8ea6-47b8-ad52-1b3045df6832",
"name": "Rename fields and keep only needed fields",
"type": "n8n-nodes-base.set",
"position": [
1820,
360
],
"parameters": {
"values": {
"number": [
{
"name": "PipeDrivePersonId",
"value": "={{ $json[\"id\"] }}"
}
],
"string": [
{
"name": "primary_email",
"value": "={{ $json[\"primary_email\"] }}"
}
]
},
"options": {},
"keepOnlySet": true
},
"typeVersion": 1
},
{
"id": "e66d6b04-6a4e-4ab4-98a4-efba4bc5ec12",
"name": "Search persons by email",
"type": "n8n-nodes-base.pipedrive",
"position": [
1600,
360
],
"parameters": {
"term": "={{ $json[\"SearchEmail\"] }}",
"resource": "person",
"operation": "search",
"additionalFields": {
"fields": "email"
}
},
"credentials": {
"pipedriveApi": {
"id": "1",
"name": "Pipedrive account"
}
},
"typeVersion": 1
},
{
"id": "01e008cf-6867-48b3-9a0d-b1b264bb5c08",
"name": "Remove duplicates to make search efficient",
"type": "n8n-nodes-base.itemLists",
"position": [
1360,
360
],
"parameters": {
"compare": "selectedFields",
"options": {},
"operation": "removeDuplicates",
"fieldsToCompare": {
"fields": [
{
"fieldName": "SearchEmail"
}
]
}
},
"typeVersion": 1
},
{
"id": "bc3ac74d-ac87-46b8-bd59-6cafe0e0e59c",
"name": "Set search email",
"type": "n8n-nodes-base.set",
"position": [
1160,
360
],
"parameters": {
"values": {
"string": [
{
"name": "SearchEmail",
"value": "={{ $json[\"via\"].source.from.address }}"
}
]
},
"options": {},
"keepOnlySet": true
},
"typeVersion": 1
},
{
"id": "e0cf4204-7640-41c7-9adc-39d2d86b6144",
"name": "Process commenst per ticket",
"type": "n8n-nodes-base.splitInBatches",
"position": [
3080,
160
],
"parameters": {
"options": {},
"batchSize": 1
},
"typeVersion": 1
},
{
"id": "056646c3-7e1f-4195-92bd-1c3c1c9e8d25",
"name": "New comment",
"type": "n8n-nodes-base.if",
"position": [
3540,
160
],
"parameters": {
"conditions": {
"dateTime": [
{
"value1": "={{ $json[\"created_at\"] }}",
"value2": "={{$item(0).$node[\"Get last execution timestamp\"].json[\"lastExecution\"]}}"
}
]
}
},
"typeVersion": 1,
"alwaysOutputData": true
},
{
"id": "77ef979c-313e-4904-bf3e-8716f1e5c86f",
"name": "Split comments to seperate items",
"type": "n8n-nodes-base.itemLists",
"position": [
3320,
160
],
"parameters": {
"options": {},
"fieldToSplitOut": "comments"
},
"typeVersion": 1
},
{
"id": "01fbc85c-0c85-48d1-b2b2-cdf8d6310578",
"name": "Add comment as a note in Pipedrive",
"type": "n8n-nodes-base.pipedrive",
"position": [
3820,
0
],
"parameters": {
"content": "=Message imported from Zendesk\n------------------------------------------------\nFrom {{$json[\"via\"][\"source\"][\"from\"][\"name\"] ?? 'Zendesk user'}}\n------------------------------------------------\n{{$json[\"body\"]}}",
"resource": "note",
"additionalFields": {
"person_id": "={{$item(0).$node[\"Process commenst per ticket\"].json[\"PipeDrivePersonId\"]}}"
}
},
"credentials": {
"pipedriveApi": {
"id": "1",
"name": "Pipedrive account"
}
},
"typeVersion": 1
},
{
"id": "12296cee-7786-489d-9a33-7d0d1d7d755b",
"name": "NoOp2",
"type": "n8n-nodes-base.noOp",
"position": [
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180
],
"parameters": {},
"typeVersion": 1
},
{
"id": "0c21dbce-0820-4300-8da4-6e795288aa0b",
"name": "Every day at 09:00",
"type": "n8n-nodes-base.cron",
"position": [
220,
300
],
"parameters": {
"triggerTimes": {
"item": [
{
"hour": 9
}
]
}
},
"typeVersion": 1
},
{
"id": "e6990744-45e2-4c08-b611-7f5bbac7ad9a",
"name": "Done processing",
"type": "n8n-nodes-base.if",
"position": [
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],
"parameters": {
"conditions": {
"boolean": [
{
"value1": "={{$node[\"Process commenst per ticket\"].context[\"noItemsLeft\"]}}",
"value2": true
}
]
},
"combineOperation": "any"
},
"typeVersion": 1
}
],
"connections": {
"New comment": {
"main": [
[
{
"node": "Add comment as a note in Pipedrive",
"type": "main",
"index": 0
}
],
[
{
"node": "NoOp2",
"type": "main",
"index": 0
}
]
]
},
"Done processing": {
"main": [
[
{
"node": "Set new last execution timestamp",
"type": "main",
"index": 0
}
],
[
{
"node": "Process commenst per ticket",
"type": "main",
"index": 0
}
]
]
},
"Channel is email": {
"main": [
[
{
"node": "Set search email",
"type": "main",
"index": 0
},
{
"node": "Add Pipedrive person Id to Zendesk tickets",
"type": "main",
"index": 0
}
],
[
{
"node": "NoOp",
"type": "main",
"index": 0
}
]
]
},
"Set search email": {
"main": [
[
{
"node": "Remove duplicates to make search efficient",
"type": "main",
"index": 0
}
]
]
},
"Every day at 09:00": {
"main": [
[
{
"node": "Get last execution timestamp",
"type": "main",
"index": 0
}
]
]
},
"Add comments to tickets": {
"main": [
[
{
"node": "Process commenst per ticket",
"type": "main",
"index": 0
}
]
]
},
"Search persons by email": {
"main": [
[
{
"node": "Rename fields and keep only needed fields",
"type": "main",
"index": 0
}
]
]
},
"Pipedrive person Id found": {
"main": [
[
{
"node": "Get Zendesk comments for tickets",
"type": "main",
"index": 0
},
{
"node": "Add comments to tickets",
"type": "main",
"index": 0
}
],
[
{
"node": "NoOp1",
"type": "main",
"index": 0
}
]
]
},
"Process commenst per ticket": {
"main": [
[
{
"node": "Split comments to seperate items",
"type": "main",
"index": 0
}
]
]
},
"Get last execution timestamp": {
"main": [
[
{
"node": "Get tickets updated after last execution",
"type": "main",
"index": 0
}
]
]
},
"Get Zendesk comments for tickets": {
"main": [
[
{
"node": "Add comments to tickets",
"type": "main",
"index": 1
}
]
]
},
"Split comments to seperate items": {
"main": [
[
{
"node": "New comment",
"type": "main",
"index": 0
}
]
]
},
"Add comment as a note in Pipedrive": {
"main": [
[
{
"node": "Done processing",
"type": "main",
"index": 0
}
]
]
},
"Get tickets updated after last execution": {
"main": [
[
{
"node": "Channel is email",
"type": "main",
"index": 0
}
]
]
},
"Rename fields and keep only needed fields": {
"main": [
[
{
"node": "Add Pipedrive person Id to Zendesk tickets",
"type": "main",
"index": 1
}
]
]
},
"Add Pipedrive person Id to Zendesk tickets": {
"main": [
[
{
"node": "Pipedrive person Id found",
"type": "main",
"index": 0
}
]
]
},
"Remove duplicates to make search efficient": {
"main": [
[
{
"node": "Search persons by email",
"type": "main",
"index": 0
}
]
]
}
}
}