User-Friendly Technical Support Portal for GLPI Ticket Management
Description
Categories
🤖 AI & Machine Learning
Nodes Used
n8n-nodes-base.ifn8n-nodes-base.ifn8n-nodes-base.ifn8n-nodes-base.ifn8n-nodes-base.setn8n-nodes-base.coden8n-nodes-base.coden8n-nodes-base.formn8n-nodes-base.formn8n-nodes-base.form
PriceGratis
Views0
Last Updated11/28/2025
workflow.json
{
"meta": {
"instanceId": "9a6585d268bcb16af660ea2f3e8e0a8881962c92868e9c530eb83c6c580731c3",
"templateCredsSetupCompleted": true
},
"nodes": [
{
"id": "a9dfacc2-aea6-44e3-9ea7-a6f52a1ca8e4",
"name": "No Operation, do nothing",
"type": "n8n-nodes-base.noOp",
"position": [
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],
"parameters": {},
"typeVersion": 1
},
{
"id": "05776e39-221a-4027-bce5-1daa7ebfb88a",
"name": "Technical Support Portal",
"type": "n8n-nodes-base.formTrigger",
"position": [
-240,
-360
],
"webhookId": "4d4ac368-7739-407b-b8b0-580c75cfcfd1",
"parameters": {
"options": {},
"formTitle": "Technical Support Portal",
"formFields": {
"values": [
{
"fieldType": "dropdown",
"fieldLabel": "Select the type of request to make:",
"fieldOptions": {
"values": [
{
"option": "Request"
},
{
"option": "Incident"
}
]
},
"requiredField": true
}
]
},
"formDescription": "Request 📝: A formal request for a change, enhancement, or new service that does not involve a failure. Example: requesting a new email account or installing software.\n\nIncident 🚨: An unplanned event that interrupts or degrades a previously functioning service. Example: The email system is no longer sending or receiving messages."
},
"typeVersion": 2.2
},
{
"id": "a229f8b6-e5b3-4bcf-9006-b1e1ce2dbd82",
"name": "Request Form",
"type": "n8n-nodes-base.form",
"position": [
880,
-504
],
"webhookId": "c169f903-8b80-4f8e-b037-2a95db7902e2",
"parameters": {
"options": {
"formTitle": "Create Request",
"formDescription": "Create your request here. Please provide detailed information and select the most appropriate category for your request."
},
"formFields": {
"values": [
{
"fieldLabel": "Title",
"placeholder": "Ej: Software license",
"requiredField": true
},
{
"fieldType": "textarea",
"fieldLabel": "Description",
"placeholder": "=Hello,\nI require a Microsoft 365 Standard license for my work activities since my current license lacks desktop application functionality.",
"requiredField": true
},
{
"fieldType": "dropdown",
"fieldLabel": " Category",
"multiselect": true,
"fieldOptions": {
"values": [
{
"option": " Licenses"
},
{
"option": "Computer"
},
{
"option": "Peripherals"
}
]
},
"requiredField": true
},
{
"fieldType": "dropdown",
"fieldLabel": "Priority",
"fieldOptions": {
"values": [
{
"option": "Low"
},
{
"option": "Medium"
},
{
"option": "High"
}
]
},
"requiredField": true
},
{
"fieldType": "file",
"fieldLabel": "Attach authorization if applicable"
}
]
}
},
"typeVersion": 1
},
{
"id": "8e89d6c0-8ae7-48c2-b11d-49fcebc70b44",
"name": "Contact information",
"type": "n8n-nodes-base.form",
"position": [
208,
-360
],
"webhookId": "1ad2bb68-f835-4cee-9529-6baf4b888704",
"parameters": {
"options": {
"formTitle": "Contact information",
"formDescription": "Provide your contact details so our support team can assist you and keep you updated on your ticket."
},
"formFields": {
"values": [
{
"fieldLabel": "Name",
"placeholder": "Juan Gomez",
"requiredField": true
},
{
"fieldType": "number",
"fieldLabel": "Phone",
"placeholder": "Ej: 3123456789",
"requiredField": true
},
{
"fieldType": "email",
"fieldLabel": "Email",
"placeholder": "Ej: [email protected]",
"requiredField": true
}
]
}
},
"typeVersion": 1
},
{
"id": "e9293ad1-4cb8-40ee-b3b3-15164cca969d",
"name": "1. Request or incident",
"type": "n8n-nodes-base.switch",
"position": [
656,
-360
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "Request",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "4166d121-3fec-46db-829f-5fb3963a1648",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('Technical Support Portal').item.json['Select the type of request to make:'] }}",
"rightValue": "Request"
}
]
},
"renameOutput": true
},
{
"outputKey": "Incident",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "e5a1859a-e1d2-4992-b8ca-47ca9e72e11d",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('Technical Support Portal').item.json['Select the type of request to make:'] }}",
"rightValue": "Incident"
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "142152e8-e7fe-4e99-b237-223d26893518",
"name": "Incident Category ID",
"type": "n8n-nodes-base.code",
"position": [
1552,
-216
],
"parameters": {
"jsCode": "const category = $('Incident Form').first().json.Category[0];\nconst urgencyText = $('Incident Form').first().json.Urgency; \n\n// Mapear urgencia a número\nlet urgencyId;\nswitch(urgencyText) {\n case \"Low\":\n urgencyId = 2;\n break;\n case \"Medium\":\n urgencyId = 3;\n break;\n case \"High\":\n urgencyId = 4;\n break;\n default:\n urgencyId = null;\n}\n\n// Mapear categoría\nswitch(category) {\n case \"Computer does not turn on\":\n return [{ id: 9, category: category, \nurgency: urgencyId }];\n case \"Server down\":\n return [{ id: 10, category: category, \nurgency: urgencyId }];\n case \"Massive website failure\":\n return [{ id: 11, category: category, \nurgency: urgencyId }];\n default:\n return [{ id: null, category: category, urgency: urgencyId }];\n}"
},
"typeVersion": 2
},
{
"id": "b299f44f-1ffc-4dfa-90a4-7131f49e7aa6",
"name": "Create Request",
"type": "n8n-nodes-base.httpRequest",
"position": [
1776,
-504
],
"parameters": {
"url": "={{ $('Configuration Variables').item.json.glpi_url }}/apirest.php/Ticket/ ",
"method": "POST",
"options": {},
"jsonBody": "={\n \"input\": {\n \"name\": \"{{ $('Request Form').item.json.Title }}\",\n \"content\": \"{{ $('Request Form').item.json.Description }}\\n\\nCordially,\\n\\n{{ $('Contact information').item.json.Name }}\\n{{ $('Contact information').item.json.Phone }}\\n{{ $('Contact information').item.json.Email }}\",\n \"type\": 2,\n \"status\": 1,\n \"priority\": {{ $json.priority }},\n \"itilcategories_id\": {{ $json.id }},\n \"users_id_recipient\": 0,\n \"entities_id\": 0\n }\n}",
"sendBody": true,
"sendHeaders": true,
"specifyBody": "json",
"headerParameters": {
"parameters": [
{
"name": "App-Token",
"value": "={{ $('Configuration Variables').item.json.app_token }}"
},
{
"name": "Session-Token",
"value": "={{ $('Get session token').item.json.session_token }}"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "ee3f51c5-90b5-46e1-87eb-6afa589b2cf2",
"name": "Sign Out GLPI",
"type": "n8n-nodes-base.httpRequest",
"position": [
2672,
-360
],
"parameters": {
"url": "={{ $('Configuration Variables').item.json.glpi_url }}/apirest.php/killSession",
"options": {},
"sendHeaders": true,
"headerParameters": {
"parameters": [
{
"name": "Session-Token",
"value": "={{ $('Get session token').item.json.session_token }}"
},
{
"name": "App-Token",
"value": "={{ $('Configuration Variables').item.json.app_token }}"
},
{
"name": "Content-Type",
"value": "application/json"
}
]
}
},
"typeVersion": 4.1
},
{
"id": "8638da3e-cce0-498e-9f0b-f6b7679b73a1",
"name": "Configuration Variables",
"type": "n8n-nodes-base.set",
"position": [
-16,
-360
],
"parameters": {
"fields": {
"values": [
{
"name": "glpi_url",
"stringValue": "https://your_glpi_server.com"
},
{
"name": "app_token",
"stringValue": "Your App Token is here"
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "2a314de9-38c2-4c87-a48a-c3f4d269e57c",
"name": "If",
"type": "n8n-nodes-base.if",
"position": [
2000,
-216
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "54120ed4-fdf0-4c1d-b4de-52ed510ddc92",
"operator": {
"type": "boolean",
"operation": "true",
"singleValue": true
},
"leftValue": "={{ $('2. Upload File').isExecuted }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
},
{
"id": "fcb1dcf4-52f4-4876-aec6-71a2b6c988a1",
"name": "Request Category ID",
"type": "n8n-nodes-base.code",
"position": [
1552,
-504
],
"parameters": {
"jsCode": "const category = $('Request Form').first().json[' Category'][0];\nconst priorityText = $('Request Form').first().json.Priority; // o el campo que uses\n\n// Mapear prioridad a número\nlet priorityId;\nswitch(priorityText) {\n case \"Low\":\n priorityId = 2;\n break;\n case \"Medium\":\n priorityId = 3;\n break;\n case \"High\":\n priorityId = 4;\n break;\n default:\n priorityId = null;\n}\n\n// Mapear categoría\nswitch(category) {\n case \"Computer\":\n return [{ id: 6, category: category, \npriority: priorityId }];\n case \"Licenses\":\n return [{ id: 7, categoria: category, priority: priorityId }];\n case \"Peripherals\":\n return [{ id: 8, categoria: category, priority: priorityId }];\n default:\n return [{ id: null, categoria: category, priority: priorityId }];\n}"
},
"typeVersion": 2
},
{
"id": "1ac16c05-9b79-4c9f-a836-ed5616007a57",
"name": "If1",
"type": "n8n-nodes-base.if",
"position": [
2000,
-504
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "54120ed4-fdf0-4c1d-b4de-52ed510ddc92",
"operator": {
"type": "boolean",
"operation": "true",
"singleValue": true
},
"leftValue": "={{ $('1. Upload File').isExecuted }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
},
{
"id": "5ee36cd3-0342-4df4-aa22-4595cdfd1ce3",
"name": "Create Incident",
"type": "n8n-nodes-base.httpRequest",
"position": [
1776,
-216
],
"parameters": {
"url": "={{ $('Configuration Variables').item.json.glpi_url }}/apirest.php/Ticket/",
"method": "POST",
"options": {},
"jsonBody": "={\n \"input\": {\n \"name\": \"{{ $('Incident Form').item.json.Title }}\",\n \"content\": \"{{ $('Incident Form').item.json.Description }}\\n\\n\\nCordially,\\n\\n{{ $('Contact information').item.json.Name }}\\n{{ $('Contact information').item.json.Phone }}\\n{{ $('Contact information').item.json.Email }}\",\n \"type\": 1,\n \"status\": 1,\n \"urgency\": {{ $json.urgency }},\n \"itilcategories_id\": {{ $json.id }},\n \"users_id_recipient\": 0,\n \"entities_id\": 0\n }\n}",
"sendBody": true,
"sendHeaders": true,
"specifyBody": "json",
"headerParameters": {
"parameters": [
{
"name": "App-Token",
"value": "={{ $('Configuration Variables').item.json.app_token }}"
},
{
"name": "Session-Token",
"value": "={{ $('Get session token').item.json.session_token }}"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "fc31b978-0fe4-45ba-983f-e54fe47b3105",
"name": "Get session token",
"type": "n8n-nodes-base.httpRequest",
"position": [
432,
-360
],
"parameters": {
"url": "={{ $('Configuration Variables').item.json.glpi_url }}/apirest.php/initSession",
"options": {},
"sendHeaders": true,
"authentication": "genericCredentialType",
"genericAuthType": "httpBasicAuth",
"headerParameters": {
"parameters": [
{
"name": "App-Token",
"value": "={{ $('Configuration Variables').item.json.app_token }}"
},
{
"name": "Content-Type",
"value": "application/json"
}
]
}
},
"credentials": {
"httpBasicAuth": {
"id": "7dcUgKfChVkBmVFm",
"name": "GLPI"
}
},
"typeVersion": 4.1
},
{
"id": "a2de616b-3e94-43b4-8bd8-ffe8dbd1a788",
"name": "1. Upload File",
"type": "n8n-nodes-base.httpRequest",
"position": [
1328,
-576
],
"parameters": {
"url": "={{ $('Configuration Variables').item.json.glpi_url }}/apirest.php/Document/",
"method": "POST",
"options": {},
"sendBody": true,
"contentType": "multipart-form-data",
"sendHeaders": true,
"bodyParameters": {
"parameters": [
{
"name": "uploadManifest",
"value": "={\"input\": {\"name\": \"{{ $json[\"Attach authorization if applicable\"][0].filename }}\", \"_filename\": [\"{{ $json[\"Attach authorization if applicable\"][0].filename }}\"]}} "
},
{
"name": "filename[0]",
"parameterType": "formBinaryData",
"inputDataFieldName": "Attach_authorization_if_applicable"
}
]
},
"headerParameters": {
"parameters": [
{
"name": "Session-Token",
"value": "={{ $('Get session token').item.json.session_token }}"
},
{
"name": "App-Token",
"value": "={{ $('Configuration Variables').item.json.app_token }}"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "306eae46-eca3-439b-a1f6-c34c1ed2347b",
"name": "2. Upload File",
"type": "n8n-nodes-base.httpRequest",
"position": [
1328,
-288
],
"parameters": {
"url": "={{ $('Configuration Variables').item.json.glpi_url }}/apirest.php/Document/",
"method": "POST",
"options": {},
"sendBody": true,
"contentType": "multipart-form-data",
"sendHeaders": true,
"bodyParameters": {
"parameters": [
{
"name": "uploadManifest",
"value": "={\"input\": {\"name\": \"{{ $json[\"Attach evidence\"][0].filename }}\", \"_filename\": [\"{{ $json[\"Attach evidence\"][0].filename }}\"]}} "
},
{
"name": "filename[0]",
"parameterType": "formBinaryData",
"inputDataFieldName": "Attach_evidence"
}
]
},
"headerParameters": {
"parameters": [
{
"name": "Session-Token",
"value": "={{ $('Get session token').item.json.session_token }}"
},
{
"name": "App-Token",
"value": "={{ $('Configuration Variables').item.json.app_token }}"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "3a7c8254-b48c-47e3-9f8c-628c2f0ba810",
"name": "2. Link File to Ticket",
"type": "n8n-nodes-base.httpRequest",
"position": [
2224,
-288
],
"parameters": {
"url": "={{ $('Configuration Variables').item.json.glpi_url }}/apirest.php/Document_Item/",
"method": "POST",
"options": {},
"jsonBody": "={\n \"input\": {\n \"documents_id\": {{ $('2. Upload File').item.json.id }},\n \"itemtype\": \"Ticket\",\n \"items_id\": {{ $json.id }}\n }\n}",
"sendBody": true,
"sendHeaders": true,
"specifyBody": "json",
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
},
{
"name": "App-Token",
"value": "WnOphIWk8iv7Si4JPndOxgvfr61sYqIf2dWrFMYr"
},
{
"name": "Session-Token",
"value": "={{ $('Get session token').item.json.session_token }}"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "a1650956-0e23-4b64-abf1-ebf6786c56b2",
"name": "1. Link File to Ticket",
"type": "n8n-nodes-base.httpRequest",
"position": [
2224,
-576
],
"parameters": {
"url": "={{ $('Configuration Variables').item.json.glpi_url }}/apirest.php/Document_Item/",
"method": "POST",
"options": {},
"jsonBody": "={\n \"input\": {\n \"documents_id\": {{ $('1. Upload File').item.json.id }},\n \"itemtype\": \"Ticket\",\n \"items_id\": {{ $json.id }}\n }\n}",
"sendBody": true,
"sendHeaders": true,
"specifyBody": "json",
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
},
{
"name": "App-Token",
"value": "={{ $('Configuration Variables').item.json.app_token }}"
},
{
"name": "Session-Token",
"value": "={{ $('Get session token').item.json.session_token }}"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "e4a996b3-06c8-4341-84ed-f366b06cd4d0",
"name": "2. Check if File Exists",
"type": "n8n-nodes-base.if",
"position": [
1104,
-216
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 1,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "a329cedb-1bc1-4fd4-993f-e0f973ab826f",
"operator": {
"type": "object",
"operation": "notEmpty",
"singleValue": true
},
"leftValue": "={{ $('Incident Form').item.binary }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2
},
{
"id": "a9639f53-7ca1-48c7-873e-7ae3084b6f0b",
"name": "1. Check if File Exists",
"type": "n8n-nodes-base.if",
"position": [
1104,
-504
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 1,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "a329cedb-1bc1-4fd4-993f-e0f973ab826f",
"operator": {
"type": "object",
"operation": "notEmpty",
"singleValue": true
},
"leftValue": "={{ $('Request Form').item.binary }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2
},
{
"id": "1592e1c9-2acc-41f5-a6d0-c192cd7ceca8",
"name": "Incident Form",
"type": "n8n-nodes-base.form",
"position": [
880,
-216
],
"webhookId": "87a58bfb-1c42-407e-b3a0-e432b4f838a3",
"parameters": {
"options": {
"formTitle": "Create Incident",
"formDescription": "Create an incident ticket for problems that are currently impacting services or preventing you from completing your work."
},
"formFields": {
"values": [
{
"fieldLabel": "Title",
"placeholder": "Ej: Computer won't start",
"requiredField": true
},
{
"fieldType": "textarea",
"fieldLabel": "Description",
"placeholder": "=My work laptop (Dell Latitude 5520) won't turn on. When I press the power button, no lights come on and the screen remains black. It was working fine yesterday. I need urgent assistance as I have important meetings today.",
"requiredField": true
},
{
"fieldType": "dropdown",
"fieldLabel": "Category",
"multiselect": true,
"fieldOptions": {
"values": [
{
"option": "Computer does not turn on"
},
{
"option": "Server down"
},
{
"option": "Massive website failure"
}
]
},
"requiredField": true
},
{
"fieldType": "dropdown",
"fieldLabel": "Urgency",
"fieldOptions": {
"values": [
{
"option": "Low"
},
{
"option": "Medium"
},
{
"option": "High"
}
]
},
"requiredField": true
},
{
"fieldType": "file",
"fieldLabel": "Attach evidence"
}
]
}
},
"typeVersion": 1
},
{
"id": "6a43a75c-9a0f-4e48-9c1f-8b18cd2ded8d",
"name": "Finish Request",
"type": "n8n-nodes-base.form",
"position": [
2448,
-504
],
"webhookId": "11975b0b-fe02-4e0c-8f0c-cc2901fa5531",
"parameters": {
"options": {},
"operation": "completion",
"completionTitle": "Your request was created successfully",
"completionMessage": "=Ticket ID: {{ $('Create Request').item.json.id }}"
},
"typeVersion": 1
},
{
"id": "baf45d52-b2c2-4966-b7ba-13c0756bf163",
"name": "Finish Incident",
"type": "n8n-nodes-base.form",
"position": [
2448,
-216
],
"webhookId": "8d671c76-8290-4340-867f-db1cb649233d",
"parameters": {
"options": {},
"operation": "completion",
"completionTitle": "Your incident was created successfully",
"completionMessage": "=Ticket ID: {{ $('Create Incident').item.json.id }}"
},
"typeVersion": 1
},
{
"id": "7479f266-8949-42f2-9f2d-ce31da268843",
"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
"position": [
128,
-1056
],
"parameters": {
"color": 4,
"width": 672,
"height": 192,
"content": "## Custom interface for GLPI with n8n\n\nCreate custom templates for your clients and request the specific information needed to address their requests or incidents.\n\nEnjoy a revamped interface, more intuitive and functional than the standard one, designed to optimize ticket management.\n"
},
"typeVersion": 1
},
{
"id": "49a6d4dd-8104-47a7-8bbc-99dfad1d82a6",
"name": "Sticky Note1",
"type": "n8n-nodes-base.stickyNote",
"position": [
848,
-1056
],
"parameters": {
"color": 5,
"width": 1008,
"height": 464,
"content": "Requirements:\n\n- GLPI REST API\n- User with application administrator privileges\n\n- Necessary Changes\n\nUpdate the GLPI server URL in the \"Configuration Variables\" node\n\nglpi_url: \"https://your_glpi_server.com\"\napp_token: \"Your App Token is here\"\n\nCategory ID\n\nDefine categories and identify their IDs so that when the request or incident ticket is created, the correct category is assigned. For the Request Category ID and Incident Category ID nodes.\n\nIf we access these options in GLPI and click on the desired category, we can see the category ID directly in the browser URL.\n\nPath: Setup > Dropdowns > Assistance > ITIL categories > Computer\n\n\n"
},
"typeVersion": 1
}
],
"pinData": {},
"connections": {
"If": {
"main": [
[
{
"node": "2. Link File to Ticket",
"type": "main",
"index": 0
}
],
[
{
"node": "Finish Incident",
"type": "main",
"index": 0
}
]
]
},
"If1": {
"main": [
[
{
"node": "1. Link File to Ticket",
"type": "main",
"index": 0
}
],
[
{
"node": "Finish Request",
"type": "main",
"index": 0
}
]
]
},
"Request Form": {
"main": [
[
{
"node": "1. Check if File Exists",
"type": "main",
"index": 0
}
]
]
},
"Incident Form": {
"main": [
[
{
"node": "2. Check if File Exists",
"type": "main",
"index": 0
}
]
]
},
"Sign Out GLPI": {
"main": [
[
{
"node": "No Operation, do nothing",
"type": "main",
"index": 0
}
]
]
},
"1. Upload File": {
"main": [
[
{
"node": "Request Category ID",
"type": "main",
"index": 0
}
]
]
},
"2. Upload File": {
"main": [
[
{
"node": "Incident Category ID",
"type": "main",
"index": 0
}
]
]
},
"Create Request": {
"main": [
[
{
"node": "If1",
"type": "main",
"index": 0
}
]
]
},
"Finish Request": {
"main": [
[
{
"node": "Sign Out GLPI",
"type": "main",
"index": 0
}
]
]
},
"Create Incident": {
"main": [
[
{
"node": "If",
"type": "main",
"index": 0
}
]
]
},
"Finish Incident": {
"main": [
[
{
"node": "Sign Out GLPI",
"type": "main",
"index": 0
}
]
]
},
"Get session token": {
"main": [
[
{
"node": "1. Request or incident",
"type": "main",
"index": 0
}
]
]
},
"Contact information": {
"main": [
[
{
"node": "Get session token",
"type": "main",
"index": 0
}
]
]
},
"Request Category ID": {
"main": [
[
{
"node": "Create Request",
"type": "main",
"index": 0
}
]
]
},
"Incident Category ID": {
"main": [
[
{
"node": "Create Incident",
"type": "main",
"index": 0
}
]
]
},
"1. Link File to Ticket": {
"main": [
[
{
"node": "Finish Request",
"type": "main",
"index": 0
}
]
]
},
"1. Request or incident": {
"main": [
[
{
"node": "Request Form",
"type": "main",
"index": 0
}
],
[
{
"node": "Incident Form",
"type": "main",
"index": 0
}
]
]
},
"2. Link File to Ticket": {
"main": [
[
{
"node": "Finish Incident",
"type": "main",
"index": 0
}
]
]
},
"1. Check if File Exists": {
"main": [
[
{
"node": "1. Upload File",
"type": "main",
"index": 0
}
],
[
{
"node": "Request Category ID",
"type": "main",
"index": 0
}
]
]
},
"2. Check if File Exists": {
"main": [
[
{
"node": "2. Upload File",
"type": "main",
"index": 0
}
],
[
{
"node": "Incident Category ID",
"type": "main",
"index": 0
}
]
]
},
"Configuration Variables": {
"main": [
[
{
"node": "Contact information",
"type": "main",
"index": 0
}
]
]
},
"Technical Support Portal": {
"main": [
[
{
"node": "Configuration Variables",
"type": "main",
"index": 0
}
]
]
}
}
}