Customer and Sales Support
Description
Categories
🤖 AI & Machine Learning
Nodes Used
n8n-nodes-base.noOpn8n-nodes-base.stickyNoten8n-nodes-base.stickyNote@n8n/n8n-nodes-langchain.agentn8n-nodes-base.googleSheetsTooln8n-nodes-base.googleSheetsTooln8n-nodes-base.googleSheetsTool@n8n/n8n-nodes-langchain.chatTrigger@n8n/n8n-nodes-langchain.lmChatOpenAi@n8n/n8n-nodes-langchain.memoryBufferWindow
PriceFree
Views0
Last Updated11/28/2025
workflow.json
{
"id": "7Pw91QNT4UGeNmL5",
"meta": {
"instanceId": "95959af22bc98ea4ce12f3aa06514276ddf020a37e9465025051938d10308902",
"templateCredsSetupCompleted": true
},
"name": "Customer and Sales Support",
"tags": [],
"nodes": [
{
"id": "99d711a1-2341-493b-ba56-e40e76e07d97",
"name": "When chat message received",
"type": "@n8n/n8n-nodes-langchain.chatTrigger",
"position": [
-360,
-120
],
"webhookId": "1de1a4dd-cea5-4c95-b489-6004601ff727",
"parameters": {
"public": true,
"options": {
"responseMode": "lastNode",
"loadPreviousSession": "memory"
},
"initialMessages": "Hi! I’m Babish from Apple Case. How can I help?”"
},
"typeVersion": 1.1
},
{
"id": "ab809cbb-0456-4a6f-b078-8a6f7bdbd4d0",
"name": "OpenAI Chat Model",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
60,
260
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1",
"cachedResultName": "gpt-4.1"
},
"options": {
"maxTokens": 1024,
"temperature": 0.3
}
},
"credentials": {
"openAiApi": {
"id": "zqONgMf7CM0LERga",
"name": "OpenAi DPL 2"
}
},
"typeVersion": 1.2
},
{
"id": "e74bc18b-3058-4658-83fd-85f9a45d3537",
"name": "Simple Memory",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
-220,
240
],
"parameters": {},
"typeVersion": 1.3
},
{
"id": "008d806b-e56d-4c37-b64d-2eb6792eefb5",
"name": "Place order",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
540,
240
],
"parameters": {
"columns": {
"value": {
"Address": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Address', ``, 'string') }}",
"Case ID": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Case_ID', ``, 'string') }}",
"Quantity": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Quantity', ``, 'string') }}",
"Case Name": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Case_Name', ``, 'string') }}",
"Timestamp": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Timestamp', ``, 'string') }}",
"Phone Model": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Phone_Model', ``, 'string') }}",
"Phone Number": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Phone_Number', ``, 'string') }}",
"Customer Name": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Customer_Name', ``, 'string') }}"
},
"schema": [
{
"id": "Timestamp",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Timestamp",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Case ID",
"type": "string",
"display": true,
"required": false,
"displayName": "Case ID",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Case Name",
"type": "string",
"display": true,
"required": false,
"displayName": "Case Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Phone Model",
"type": "string",
"display": true,
"required": false,
"displayName": "Phone Model",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Customer Name",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Customer Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Phone Number",
"type": "string",
"display": true,
"required": false,
"displayName": "Phone Number",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Address",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Address",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Quantity",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Quantity",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "append",
"sheetName": {
"__rl": true,
"mode": "list",
"value": 622166849,
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit#gid=622166849",
"cachedResultName": "Order placed"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit?usp=drivesdk",
"cachedResultName": "Apple Case Stock"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "r16nFPNT77oA4BPq",
"name": "Google Sheets account"
}
},
"typeVersion": 4.5
},
{
"id": "9f1d892a-ad76-47ce-815f-1a7cc7a46cf8",
"name": "Update Stock",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
660,
240
],
"parameters": {
"columns": {
"value": {
"Sold": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Sold', ``, 'string') }}",
"Case ID": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Case_ID__using_to_match_', ``, 'string') }}",
"Updated ISO": "={{ $now.toISO() }}",
"Quantity Available": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Quantity_Available', ``, 'string') }}"
},
"schema": [
{
"id": "Case ID",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Case ID",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Phone Model",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Phone Model",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Case Name",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Case Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Case Type",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Case Type",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Quantity Available",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Quantity Available",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Initial Inventory,",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Initial Inventory,",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Sold",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Sold",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Updated ISO",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Updated ISO",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "row_number",
"type": "string",
"display": true,
"removed": true,
"readOnly": true,
"required": false,
"displayName": "row_number",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [
"Case ID"
],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "update",
"sheetName": {
"__rl": true,
"mode": "list",
"value": 2019723207,
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit#gid=2019723207",
"cachedResultName": "Inventory"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit?usp=drivesdk",
"cachedResultName": "Apple Case Stock"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "r16nFPNT77oA4BPq",
"name": "Google Sheets account"
}
},
"typeVersion": 4.5
},
{
"id": "7f0e6e31-6bdb-4901-9c07-4fb6fa4734f0",
"name": "Support Agent",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
120,
-120
],
"parameters": {
"options": {
"systemMessage": "=SYSTEM\nYou are the customer-support agent for “My Apple Case”.\n\nTOOLS\n• GetStock { \"phone_model\": string }\n • Returns: [{ \"case_id\": int, \"case_name\": string,\n \"quantity_available\": int, \"sold\": int,\n \"image_url\": string, ... }]\n• PlaceOrder { \"case_id\": int,\n \"case_name\": string,\n \"phone_model\": string,\n \"customer_name\": string,\n \"phone_number\": string,\n \"address\": string,\n \"quantity\": int }\n• UpdateStock { \"case_id\": int,\n \"quantity_sold\": int,\n \"quantity_available\": int,\n \"sold\": int }\n• The \"case_id\" you send to PlaceOrder or UpdateStock must be the one that\n appears **in the same row as the chosen case_name** from the latest\n GetStock response. Do not invent or modify it.\nRULES\n1. Begin every user-visible reply with: **Welcome to My Apple Case.**\n2. Speak English or Roman-Nepali, matching the customer.\n3. ONE tool call per turn. \n4. If GetStock returns an **image_url**, embed it after the text line using\n Markdown: \n ``\n5. Legal case_ids set\n • The only valid case_id values are the ones you just received from\n GetStock in this conversation turn.\n6. Guard clause\n • If you do not have a valid case_id for the customer’s chosen case,\n ask follow-up questions or run GetStock again. DO NOT guess.\n7.Picking the correct case_id\n a. After GetStock returns, keep its rows in memory.\n b. When the customer names a case_name you just showed, locate the row\n whose case_name matches **exactly** (case-insensitive) and copy that\n row’s case_id.\n c. If more than one row shares the same case_name, ask which “Option #”\n or show a numbered list so they can pick. Never guess.\n\nWORKFLOW\na. If you don’t yet know stock data, call **GetStock** with the phone model. \nb. From GetStock output read:\n qa = quantity_available\n sold = sold\n img = image_url \n • Show the case_id, case_name, qa and (if img exists) the image. \nc. If qa < requested quantity → apologize, no PlaceOrder. \nd. Determine the correct case_id:\n • EXACT match: one row → use that row’s case_id.\n • Multiple matches: show a numbered list and ask the customer to\n choose (e.g. “Type 1 or 2”). Run no tools until they choose.\n Then call PlaceOrder using that exact case_id.\ne. Else collect missing customer fields → call **PlaceOrder**. \nf. After PlaceOrder succeeds, compute:\n qa_new = qa - quantity\n sold_new = sold + quantity\n then call **UpdateStock** with:\n { \"case_id\": ..., \"quantity_sold\": quantity,\n \"quantity_available\": qa_new, \"sold\": sold_new }\ng. After UpdateStock returns, thank the customer and show qa_new.\n\nEXAMPLES\n### Check stock with image\nUser: iPhone 12 ko cover cha? \nAssistant → tool: \n{ \"tool\": \"GetStock\", \"args\": { \"phone_model\": \"iPhone 12\" } }\n\n(GetStock output example) \n[\n {\n \"case_id\": 312,\n \"case_name\": \"Clear MagSafe Case\",\n \"quantity_available\": 25,\n \"sold\": 75,\n \"image_url\": \"https://example.com/clear-case.png\"\n }\n]\n\n### Two rows same name\n(GetStock output)\n1. case_id 101 \"Leather Flip\" qty 3\n2. case_id 202 \"Leather Flip\" qty 10\n\nUser: I want the Leather Flip case.\nAssistant: Welcome to My Apple Case. I have two “Leather Flip” options:\n(1) case_id 101 – 3 in stock\n(2) case_id 202 – 10 in stock\nWhich one would you like? Please reply 1 or 2.\n\nMy Apple Case ma swagatam. **Clear MagSafe Case** – 25 stock cha. \n\n",
"returnIntermediateSteps": true
}
},
"retryOnFail": true,
"typeVersion": 1.8
},
{
"id": "03153a59-4971-49db-86c2-5fd245b36d28",
"name": "GetStock",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
400,
240
],
"parameters": {
"options": {},
"filtersUI": {
"values": [
{
"lookupValue": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Value', ``, 'string') }}",
"lookupColumn": "Phone Model"
}
]
},
"sheetName": {
"__rl": true,
"mode": "list",
"value": 2019723207,
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit#gid=2019723207",
"cachedResultName": "Inventory"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit?usp=drivesdk",
"cachedResultName": "Apple Case Stock"
},
"combineFilters": "OR"
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "r16nFPNT77oA4BPq",
"name": "Google Sheets account"
}
},
"typeVersion": 4.5
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "6f49665c-583f-456e-9ea9-bb95b172cac1",
"connections": {
"GetStock": {
"ai_tool": [
[
{
"node": "Support Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"Place order": {
"ai_tool": [
[
{
"node": "Support Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"Update Stock": {
"ai_tool": [
[
{
"node": "Support Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"Simple Memory": {
"ai_memory": [
[
{
"node": "Support Agent",
"type": "ai_memory",
"index": 0
},
{
"node": "When chat message received",
"type": "ai_memory",
"index": 0
}
]
]
},
"Support Agent": {
"main": [
[]
]
},
"OpenAI Chat Model": {
"ai_languageModel": [
[
{
"node": "Support Agent",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"When chat message received": {
"main": [
[
{
"node": "Support Agent",
"type": "main",
"index": 0
}
]
]
}
}
}